Toronto Doula Group Privacy Policy

Effective November 1, 2025

​

At the Toronto Doula Group, your privacy is very important to us.  This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our services, website or communicate with us.  

 

By engaging our Doula and/or Sleep Specialist services, you agree to the terms outlined in this privacy policy

 

We collect only the information necessary to provide personalized birth, postpartum or sleep support and to communicate effectively with you.  This may include: 

-        Personal Information:  Name, contact details (email, phone number, address) and family information (such as your child’s name and age)

-        Health and Lifestyle Information: Sleep routines, medical history relevant to your pregnancy or sleep and related details you voluntarily share during consultations or intake forms

-        Payment Information: Collected securely via third-party payment processors or email money transfer (we do not store credit card details) 

-        Technical Information: If you visit our website, we may collect non-identifiable information such as browser type, device, IP address and usage patterns.

 

How we use your information

Your information is used to: 

-        Provide personalized doula support or sleep advice and support

-        Communicate with you about appointments, recommendations and follow-ups

-        Process payments and manage your account

-        Improve our services and client experience

-        Comply with legal or regulatory requirements. 

 

How we protect your information

We take reasonable steps to safeguard your personal information through administrative, technical and physical security measures.  This includes: 

-        Password-protected client files

-        Secure, encrypted communication platforms where possible

-        Limited access to personal data by authorized personnel only

However, please note that no method of data transmission or storage is 100% secure

 

Sharing Your Information

We do not sell, trade or rent your personal information.  We may share information only when necessary:

-        With trusted service providers who help us operate our business (e.g. payment processors, scheduling software) and who are bound by confidentiality agreements

-        With your back up doula should their attendance be necessary and to help us support you better

-        With my sleep specialist trainer to help me, help you better and as a requirement of my certification and who is bound by confidentiality agreements

-        If required by law or to protect our rights.

 

Your Rights

You have the right to: 

-        Access and review your personal information

-        Request correction or deletion of inaccurate information

-        Withdraw your consent at any time (subject to legal or contractual restrictions). 

To exercise these rights, please send us a written request to Support@TorontoDoulaGroup.com

 

Retention of Information

We retain your information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.  After that, your information is securely deleted or anonymized. 

 

Children’s Privacy

We understand that much of our work involves newborn support and children’s sleep routines.  We only collect information about children that parents or legal guardians voluntarily provide.  All data regarding minors is treated with the highest level of confidentiality

 

Updates To This Policy

We may update this privacy policy from time to time.  And changes will be posted on our website with the revised “Effective Date”.

 

Contact Us

If you have any questions, concerns or requests regarding your personal information please contact: 

Toronto Doula Group

Email: Sleep@TorontoDoulaGroup.com

Phone: 416-269-9029

Website: www.TorontoDoulaGroup.com

Mailing Address: 2 Deerfield Road, Scarborough, ON M1K 4W9